TIS FARMACEUTIC S.R.L. processes your personal data for contractual purposes and in accordance with applicable legal regulations.
Accessing/visiting this website is subject to the terms and conditions of use and the privacy policy, implies your explicit acceptance regarding them, and constitutes the entire agreement (contract) between the parties.
Tis Farmaceutic S.R.L. may change the privacy policy at any time to reflect changes in legislation, our internal practices, the website, or the technology used, etc. When you return to the website, please check the date of the last update and the content of any changes. We will consider that you accept the changes if you continue to use the website and the user account after the update date.
By using this website and creating a user account, you expressly declare that you are over 18 years of age and that you allow us to use your personal data as described below.
According to the provisions of Law no. 677/2001 for the protection of individuals regarding the processing of personal data and the free movement of such data, as amended and supplemented, and Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector, the site owned by TIS FARMACEUTIC S.R.L. has the obligation to manage safely and only for the specified purposes, the personal data you provide about yourself, a family member, or another person. Tis Farmaceutic S.R.L. does not rent or sell your personal data to other companies.
We may collect personal data from you, but only with your consent and only if you provide it voluntarily. Refusal to provide this mandatory data for completing the invoice according to legal requirements will lead to the cancellation of your order.
We undertake that your personal data will be:
- a) processed in good faith and in accordance with legal provisions;
- b) collected for determined, explicit, and legitimate purposes;
- c) adequate, relevant, and not excessive in relation to the purpose for which they are collected and subsequently processed;
- d) accurate and updated; inaccurate or incomplete data from the point of view of the purpose for which they are collected and processed will be deleted or rectified;
- e) stored in a form that allows the identification of the data subject strictly for the period necessary to achieve the purposes for which the data are collected and processed.
Our company will process the following personal data:
-first and last name;
-e-mail address;
-phone/fax number;
-access password (you generate this password during account creation);
-billing address and/or delivery address;
-where applicable, data regarding the company you represent and on whose behalf
you act, as well as your position within that company;
-when you place orders by telephone, we may record the telephone conversation and keep the recording of your voice;
According to Regulation 2016/679/EU, you have a series of rights regarding how companies and organizations process your personal data. These rights are:
- the right to be informed – you have the right to find out exactly what kind of personal data we have about you in the Tis Farmaceutic S.R.L. database;
- the right of access – you have the right to receive from us, free of charge, a copy of your personal data that we have in our database;
- the right to rectification – you have the right to request that we modify or supplement your personal data in our database;
- the right to portability – you have the right to request your personal data in a structured, machine-readable format, which we can then send to another controller;
- the right to object – you have the right to object to the processing of your personal data for marketing, research, statistics, and more;
- the right to erasure or the right to be forgotten – you have the right to request that we delete your personal data from our database in cases where they are no longer necessary for the purposes for which they were collected, you have withdrawn your consent for processing and there are no legal grounds for processing your data, the data were collected illegally, the data must be deleted to comply with a legal obligation, etc.; any such request/notification for their deletion from the database shall be dated, signed, and sent by the person registered in our database via email to office@tisfarmaceutic.ro;
- the right to restriction of processing – you have the right to restrict or block the way we process your personal data;
- the right not to be subject to automated decisions – you can request that we do not process your personal data through automated means;
- the right to lodge a complaint before the National Supervisory Authority for Personal Data Processing – www.dataprotection.ro;
- any other right conferred by Law no. 677/2001 for the protection of individuals regarding the processing of personal data and the free movement of such data, as amended and supplemented, and by Law no. 506/2004 regarding data processing
Also, for any problems, questions, or complaints regarding how we process your personal data, you can send us an email at office@tisfarmaceutic.ro.
At the same time, we undertake to use all technical and organizational measures at our disposal to ensure the security of your personal data, protecting them against destruction, modification, disclosure, or unauthorized access.
The purpose of collecting your personal data:
-To register you as a user of the website, to create your account, and communicate with you;
-To process and deliver your orders and to inform you about the status of the orders;
-To issue invoices related to your orders and process payments;
-To inform you via email regarding certain promotional offers or special discounts;
-To provide you with information about the services or products offered by us or third parties that may be of interest to you;
-To be able to participate in raffles, contests, or surveys, to complete questionnaires, and to order gift cards or vouchers from our website;
-To be able to make comments or suggestions on the website;
-For behavioral targeted advertising – to send you personalized ads and announcements with the most relevant products, services, and offers;
-Because cookies allow us to recognize you when you return to the website and offer you a personalized experience;
-To track anonymized traffic, activity level, and modes of using the website;
-To improve our marketing campaigns and promotion efforts;
-To prevent or detect fraud or abuse on the website;
-To improve website operation and system administration;
-To improve the visitor experience and personalize the content, appearance, and services of the website.
Also, the following should be noted:
-We analyze aggregate data to determine user preferences.
-We analyze demographic data and interests of our visitors, information received about pages viewed in the purchase process or information regarding special marketing campaigns, data collected in our server log files, information received from our website analysis agents, or data received from contests or surveys.
-We receive reports from third-party ad servers, content servers, or website analysis agents that tell us how many ads were presented and accessed or what content was served or viewed by users.
We collect information for the following purposes as well:
-for online surveys; in order to improve our services, we may ask you to voluntarily complete surveys. The resulting information may be collected and analyzed by us or by a third-party partner. Individual responses are confidential, although anonymous information may be communicated to third parties when appropriate. If you do not wish to participate in a survey, you can refuse to participate when asked;
-for contests; when you participate in a contest, we may request contact information – to administer the contest, to send you promotional emails with your consent, to inform the winner, and to make public the list of winners in accordance with the laws in force;
-for promotional announcements, personalized email, and newsletters; we offer free newsletters and emails with promotional content, personalized with special offers. To unsubscribe, please follow the unsubscribe instructions in the email received from us or send an email to office@tisfarmaceutic.ro;
-for correspondence records; if you contact us via the form provided on the website or by phone, email, or letter, we will keep a record of the correspondence and may request your name, email address, and order information to send you a response. If you report a problem with the website or if other users or third parties send us correspondence regarding your activities or purchases on our website, we may keep such information in a separate file for you;
-for online ads and behavioral targeted advertising; having certain information about you, we will be able to provide you with ads and content relevant to you. We may also use partners to help us provide personalized content and ads by using cookies while you browse the Internet.
-for website usage. We track the traffic patterns of our website users during the online session on the website (including what pages, information, and ads they view while browsing and what products they add to the shopping cart or eventually purchase). We use the IP address to diagnose problems with our servers, software platform, and website administration, as well as to gather demographic information. We may send aggregate statistics about pages viewed on our website, sales, and purchase information to third-party companies.
Through cookies and Action Tags that we and our partners (via advertising servers, content servers, website analysis agents, etc.) use on this website, we may have access to anonymous information related to you.
To whom can we disclose the data collected about you?
-Employees, our consultants, and authorized persons who need to know them;
-Third-party partners who provide us with services (such as e-commerce platform providers, couriers who deliver products, those who host the website, those who help us monitor and optimize the website, those who provide customer support services, other companies that help us send communications and promotional offers, partners who broadcast personalized ads and behavioral targeted advertising, other firms authorized by us (for example: Urgent-Cargus, Nemoexpress, GLS, Paypal, Mobilpay).
Online payment details (such as credit or debit card numbers) are provided directly to our banking partner. Tis Farmaceutic S.R.L. does not have access to and does not store this information – all of it being processed by the banking partner.
In the case of data transfer to another controller, it is necessary for the initial controller to guarantee that the processing carried out by them has similar purposes to the initial processing.
Cases where we may disclose or transfer your data to other persons:
-In the case of a sale, reorganization, merger, or association of companies involving our activity (including negotiations for it); in such a case, you will be notified by an announcement displayed on the website and your consent will be requested;
-If a crime has been committed or a complaint has been made regarding the content you posted on this website;
-If we need to protect our society, affiliated companies, or other users;
-If we are obliged by law or by a competent authority whose role is to legally verify any commercial transaction made online.
The processed data will be stored, according to art. 4 para. (1) lit. e) of Law no. 677/2001, for the duration necessary to achieve the purposes for which they were collected and subsequently processed.
Regarding deletion, destruction, and archiving, the internal procedure and the methods of performing these operations are established by each controller, except for the procedure that is carried out according to the legal provisions regarding national archives.
In the event of any misunderstandings of any kind regarding the interpretation or execution of the agreement between us, the parties, which cannot be resolved amicably, they may be referred to the courts of general jurisdiction at the headquarters of Tis Farmaceutic S.R.L.
CLAUSES REGARDING THE RIGHTS OF TIS FARMACEUTIC S.R.L. CONCERNING IMAGES AND PRODUCT INFORMATION
The images of TIS FARMACEUTIC S.R.L. products reproduced within this site are the property of the company and enjoy legal protection. Any taking and reproduction of these without the express written consent of TIS FARMACEUTIC S.R.L. is strictly prohibited.
If a third party takes and reproduces in any way information mentioned in the leaflet of any TIS FARMACEUTIC S.R.L. product, they are obliged to reproduce that information exactly as mentioned in the leaflet and in its entirety, partial reproduction or the addition of information or the rendering of the leaflet content in another form being strictly prohibited.